FAQ

Children up to 3 years stay for free and are not counted as number of guests when making the reservation. 

Yes, that is possible. You can rent a stair gate (in certain accommodations), high chair and crib. Many accommodations are marked 'child-friendly' when children's furniture is already present. It may vary per park and residence what is present as standard. This is described in the amenities of the property.

At each changeover, the property is thoroughly cleaned using a checklist. The beds are made with clean linen and new towels are provided. Hot tubs, whirlpools and Jacuzzi® are always emptied, cleaned and refilled.

Several times a year, the homes undergo a thorough cleaning, during which all areas are cleaned extra thoroughly.

There is usually five hours between guests' departure and arrival, sometimes shorter in case of late check-out or early check-in. This requires tight planning and a well-trained cleaning team. We prefer to work with permanent staff to ensure efficiency.

In order for the cleaning process to run smoothly, we ask our guests to:

• Fill and turn on the dishwasher

• Take the rubbish to the disposal point

• Take leftover groceries home

Our cleaning Dutchies do their utmost to deliver every accommodation spotless. Should you still find something not right, please let us know. We will make sure the problem is solved.

We make conscious choices to minimise our impact on the environment. Some examples:

• Our linen is not wrapped in plastic, which saves a lot of waste.

• We use biodegradable cleaning agents as much as possible.

We use 90% microfibre technology to minimise the use of cleaning agents. For stubborn dirt, we use disinfectants that are biodegradable as much as possible and bear the EU Ecolabel.

Upon arrival, you will receive a paper bag for each accommodation with useful items that guests often forget, such as:

• Biodegradable coffee cups (suitable for the green bin)

• Tea, salt and olive oil

• 100% biodegradable washing-up liqui

• A dishcloth

• A biodegradable coconut scouring pad

For our current promotions, visit our promotions page.

Click here for Dutchen's terms and conditions.

This varies depending on the period of stay and the park you want to make a reservation for. You can use our Search & Book function to check this. If your desired arrival and departure day is not possible, an alternative will be shown. 

For our current promotions, visit our promotions page.

Click here for our house rules.

All last-minute offers are always available on the website on the promotions page. Also, keep an eye on our Instagram or sign up for the newsletter.

We’re sorry to hear that you’re not satisfied. If you wish to report an issue during your stay, it’s best to contact the reception or manager of the park directly. For complaints before or after your stay, please contact our Customer Support team so we can work together to find a solution.

Your personal data will not be made available to third parties and will remain in the possession of Dutchen. Click here for our privacy statement.

Our Customer Support team is available on weekdays from 9 AM to 5 PM. In high season, also available on Saturdays.

Long-term rental at Dutchen is always tailored to your needs. You can easily contact our team via the website or by email. Together we discuss your wishes, the desired length of stay and the availability of our accommodations, after which we provide a suitable proposal.

Yes, Wi‑Fi is available as standard in our accommodations.

You can bring up to two dogs, in homes where dogs are welcome. Use the 'Pets allowed' filter when searching to find them, and let us know how many dogs are coming when you book.

It is possible to book an All-risk cancellation insurance. This insurance can be taken out within 7 days of making your booking. With the All-risk cancellation insurance you are covered in case you have to cancel your trip due to unforeseen circumstances. We take out this insurance on your behalf with ASR Nederland.

Please contact our Customer Support team to communicate the cancellation of the reservation, including the reason for cancellation. They will then handle the cancellation in accordance with the cancellation policy. If you have cancellation insurance through Dutchen, our Customer Support team will provide all the information and documents you need to submit your claim to the insurance company. If you have your own cancellation insurance, you can request a cancellation note.

Cancellation policies may vary by park and rate. The conditions can be found at the corresponding park.

Yes you may. Have you found someone yourself who would like to take over the reservation for the same period, or part of it? If so, please contact our Customer Support team.

No, offers only apply to new bookings and not to existing reservations.

Yes, if we have not received the amount of the (down) payment within 5 days, we are unfortunately forced to cancel the reservation.

Unfortunately, it is not possible to pay the reservation on arrival.It is possible to pay in advance via Internet banking.

You get a reservation confirmation right after booking, not a payment confirmation.

Depending on the rate you have booked, the following payment terms apply:

Non-Refundable rate
With this rate, you pay 100% when making the reservation. The total amount must be paid within 5 days of making the reservation.

Flexible rate
With an arrival date more than 55 days in advance, you must pay a 50% deposit within 5 days of making the reservation. The remaining 50% must be paid no later than 6 weeks prior to arrival. For an arrival date within 55 days, you will pay 100% within 5 days of making the reservation.

At Dutchen, you can pay via iDeal, by credit card and for stays longer than 14 days in advance, also by SEPA direct debit.

Is the payment not successful? We will send you a payment request to complete the payment. Please contact our Customer Support department for this purpose.

No, at Dutchen you don’t need to pay a deposit or give a direct debit authorization.
We do charge a small amount with each booking to cover the replacement of small inventory items (such as wear and tear from use).

We trust our guests to treat our holiday homes with care and respect. Should any damage occur, we count on you to let us know so we can resolve it together in a fair and friendly way.

For more details, you can consult our Terms and Conditions, which explain how we handle possible damages or additional costs after your stay.

This way, your holiday at Dutchen remains carefree and personal.

Yes, this is mandatory at all locations.

The minimum age to make a reservation is 21 years. It is not possible for a person over 21 years old, who is not travelling with you, to guarantee the reservation.

Click here for Dutchen's terms and conditions.

This varies depending on the period of stay and the park you want to make a reservation for. You can use our Search & Book function to check this. If your desired arrival and departure day is not possible, an alternative will be shown. 

You can request an option by phone or email. The duration of an option is determined by our Customer Support team and depends, among other things, on the number of accommodations still available and the date for which the option is requested.

For our current promotions, visit our promotions page.

Yes, if availability allows, it is possible to book several houses next to each other. However, first check carefully on the park map to see if the numbers are actually next to each other. At several parks there is a maximum number of houses for group bookings. In addition, we may ask you to sign additional group conditions. For more information, please contact our Customer Support team. 

Your personal data will not be made available to third parties and will remain in the possession of Dutchen. Click here for our privacy statement.

You can book extras via 'My Dutchen'.

Once you receive a reservation confirmation via email, the reservation is final.

Your reservation includes various extras that add a touch of luxury to your stay. For more information about our services, visit our 'About Dutchen' page.

Yes you may. Have you found someone yourself who would like to take over the reservation for the same period, or part of it? If so, please contact our Customer Support team.

At some parks, you can book specific accommodation by number. This is then also mentioned. At parks where you book by type, this is not possible. You can indicate a preference when you are making a reservation, but we cannot guarantee it will be assigned. Feel free to contact our Customer Support team to discuss the possibilities.

If you choose the Non-Refundable Rate, no free changes or transfers are possible.

The Flexible rate is slightly more expensive but offers you more flexibility to adjust your reservation. With this rate, you can make free changes or cancellations up to a certain number of days before arrival. The exact number of days can be found in the rate information during the booking process. Please note: if you change your reservation to a more expensive period, the price difference will be charged.

Children up to 3 years stay for free and are not counted as number of guests when making the reservation. 

Yes, that is possible. You can rent a stair gate (in certain accommodations), high chair and crib. Many accommodations are marked 'child-friendly' when children's furniture is already present. It may vary per park and residence what is present as standard. This is described in the amenities of the property.

It is possible to book an All-risk cancellation insurance. This insurance can be taken out within 7 days of making your booking. With the All-risk cancellation insurance you are covered in case you have to cancel your trip due to unforeseen circumstances. We take out this insurance on your behalf with ASR Nederland.

No, offers only apply to new bookings and not to existing reservations.

Pets are allowed in some of our accommodations. Indicate when booking that you are bringing a pet, and we will only show the accommodations where this is allowed. Already made a reservation and still want to add your pet? Please contact our Customer Support team. Please note that additional fees or conditions may apply.

Yes, this is mandatory at all locations.

All residences at Dutchen are smoke-free.

The description of the accommodation indicates the number of people the accommodation can accommodate. This number corresponds to the number of beds available in the accommodation and is the maximum number of people allowed. Due to safety regulations it is not allowed to stay with more people in the accommodation. However, babies can be counted as extra because they do not use the existing beds. Please contact our Customer Support team if this applies to you.

No, the final cleaning is mandatory. This allows us to ensure the quality of hygiene. Click here for our cleaning procedures.

Your reservation includes various extras that add a touch of luxury to your stay. For more information about our services, visit our 'About Dutchen' page.

Yes, that is possible. You can rent a stair gate (in certain accommodations), high chair and crib. Many accommodations are marked 'child-friendly' when children's furniture is already present. It may vary per park and residence what is present as standard. This is described in the amenities of the property.

Yes, you can use a free Wi-Fi network in all residences.

Yes, all our parks are fireworks-free. This means no fireworks are set off inside the park, so you can enjoy a quiet and safe environment. However, please note that we have no influence on what happens outside the park in the area.

No, at Dutchen you don’t need to pay a deposit or give a direct debit authorization.
We do charge a small amount with each booking to cover the replacement of small inventory items (such as wear and tear from use).

We trust our guests to treat our holiday homes with care and respect. Should any damage occur, we count on you to let us know so we can resolve it together in a fair and friendly way.

For more details, you can consult our Terms and Conditions, which explain how we handle possible damages or additional costs after your stay.

This way, your holiday at Dutchen remains carefree and personal.

Pets are allowed in some of our accommodations. Indicate when booking that you are bringing a pet, and we will only show the accommodations where this is allowed. Already made a reservation and still want to add your pet? Please contact our Customer Support team. Please note that additional fees or conditions may apply.

You can now download the Dutchen App for free in the App Store or Google Play Store. Just search for ‘Dutchen’ – you'll recognize the app by our logo.

The app is currently available at our parks in Schoorl: Buiten Bergen, Mooi Schoorl, Duynvoet, and Weideduyn. It’s also available at our brand-new hotel on Terschelling, Elements.

You can activate the Dutchen App starting 21 days before your arrival. Simply log in with your reservation number and your postcode (e.g. 1234XX) or the last 6 digits of your phone number.

The app can only be activated 21 days before arrival and is currently available for Buiten Bergen, Duynvoet, Mooi Schoorl, Weideduyn, and Elements on Terschelling. Please note: your full payment must be completed.

Need help? Feel free to call us at +31 (0)23 741 00 61 — we’re happy to assist.

The app can be accessed by the same number of guests as listed in the booking. This gives everyone access to the accommodation info, digital key, and extras.

The app is required for access to your accommodation and gate at Buiten Bergen, Mooi Schoorl, Duynvoet, Weideduyn, and Elements.

It also gives you practical information about your stay, lets you book extras, and makes it easy to contact our team.

Extras vary by location. Options may include breakfast, firewood (or wood for the Jacuzzi), self-care products, flowers, walking routes, or local tips. The app shows what’s available at your specific park.

Breakfast is booked per day. Want breakfast on multiple days? Just add it separately for each day. You can book for the next day until 5:00 PM.

Call us Monday to Friday from 9:00 AM to 5:00 PM at +31 (0)23 741 00 61.
Or email us anytime at [email protected].
If your reservation is active in the app, you can also chat with us daily between 9:00 AM and 5:00 PM.

In case of emergency outside these hours, call the emergency number listed in the app under ‘Account’.

Late check-out is limited. If the option is no longer available, it means the maximum number has already been booked for that day.

Once your reservation is activated, a ‘Access’ tab will appear at the bottom of the app. From 3:00 PM on your arrival day, your digital key or lockbox code will be visible there.

Elements Terschelling is situated in the dunes near Formerum aan Zee, in a central location on the island. View the map and directions for more information.

There are modern apartments for 2 to 6 guests, featuring a luxury kitchen, comfortable bathroom, and a private terrace or balcony. Stylish hotel rooms with views of the dunes or sea are also available.

Travel by ferry from Harlingen to Terschelling. From the harbor, you can easily reach Elements by bike, car or bus. View directions to Elements Terschelling.

Pets are welcome in selected apartments at Elements Terschelling, subject to prior approval. Contact us to check availability and options.

Dogs are only allowed in the designated apartments and hotel rooms at Elements Terschelling. In all public areas of the building, dogs must be kept on a leash at all times.

Elements Terschelling has its own restaurant where you can enjoy breakfast, lunch and dinner. In the surrounding area, you’ll also find various dining options, shops and bicycle rental points.

Terschelling offers plenty of possibilities for nature lovers and those seeking tranquility. Think of beach walks, cycling trips, stargazing in the Dark Sky Park and exploring the natural landscapes of De Boschplaat.

Yes, children are very welcome. During family hours, the pool is accessible to families. Outside these hours, the pool becomes a quiet wellness space, where calm and relaxation are given room.

Family and quiet hours vary by day and season, including school holidays.

Yes, Elements Terschelling is a wonderful place for families. The apartments are spacious, light and designed with children in mind, offering plenty of room to unwind after a day at the beach or in the dunes. The island itself invites young explorers to enjoy nature in a playful way.

Exclusive hire depends on availability, the period and the scope of your request. Contact us with your wishes and we’ll check what’s possible.

Yes, groups are welcome depending on the size and composition of the group. In most cases, several apartments are booked so everyone can stay comfortably.

In our suites and apartments, you sleep in a generous double bed measuring 160 or 180 cm wide. While there are two mattresses beneath the topper, the bed is designed as one unit and cannot be separated. In the second (and where applicable third) bedrooms of the apartments, some beds are made up with two single duvets for added comfort.

Yes, through Zeelen Fietsverhuur you can easily reserve a bicycle via their app. Pick-up and return are available at the harbour or at the hotel. A wide range of electric and non-electric bikes is offered, with cargo bikes and trailers added in spring.

The hotel suites and restaurant are accessible for wheelchair users; the apartments are not, due to stairs. Some bathrooms offer sufficient clearance for a standard wheelchair. The restaurant has an accessible toilet.

Breakfast is served between 8:30 and 10:30 am — a gentle start to the day with morning light over the dunes. Times can be adjusted to suit guest needs.

Yes, parking is available at Elements Terschelling. After loading and unloading, cars can be parked on the parking lot (150 meters at the bottom of the hill) at Elements.

Yes, you can bring your car to Terschelling and to Elements. However, space on the island is limited, so it is good to take this into account. If you want to come by car, it is always necessary to reserve the correct crossing in advance.

Yes, we recommend booking your ferry crossing in advance via www.rederijdoeksen.nl, especially during weekends and school holidays. This way, your journey to Terschelling begins calmly and effortlessly.

The apartments at Elements can accommodate two to six people, depending on the type of apartment.

Restaurant Dún is open daily for breakfast, lunch, and dinner. You are warmly welcome for breakfast between 08:30 and 10:30, for lunch from 12:00 to 15:00, and for dinner from 18:00 to 23:00.

Yes, Elements Terschelling offers a calm wellness space with a heated indoor pool and soothing saunas. All facilities are available to guests, inviting you to unwind and slow down.

The wellness facilities at Elements are accessible to guests daily between 08:00 and 22:00.

Dogs are allowed in the apartments and hotel rooms specifically designated for pets at Elements Terschelling. In all public areas of the building, dogs must be kept on a leash.

At restaurant Dún, dogs are also welcome; in the evening, please inform the staff upon arrival so we can take this into account with your reservation.

Yes, the Elements apartments and hotel rooms are located right in the middle of the dunes and just a short distance from the North Sea beach. Through a back exit, you can walk straight onto the wide beach via a sandy path.

Daily housekeeping is included for hotel rooms. For the apartments, in addition to the final cleaning, a daily “touch-up” service is provided (approximately 10 minutes), which includes making the bed, removing waste, replenishing toilet paper, and light vacuuming if needed. For stays longer than five nights, a linen change can also be requested.

The apartments are spacious and feature a private kitchen, separate living and sleeping areas, and a terrace or balcony. A washing machine and dryer also make an apartment particularly suitable for a longer stay. The hotel rooms are more compact, yet still stylishly furnished and equipped with all the comforts for a shorter stay.

When staying in a hotel room, breakfast at restaurant Dún is included.

If you are staying in an apartment, you can easily add breakfast at Dún to your reservation. You may also choose to prepare breakfast in the comfort of your own kitchen.